Data Policy

This policy describes what information we collect and how it is used and shared.

This policy applies to Matendas brands, products and services that do not have a separate Privacy Policy or that link to this policy.

Information we collect

The information we collect depends on the services you use.

Information you provide and your activity

We collect the content and other information that you provide when you use our services, including when you sign up for an account, order or watch a listing and the stores you buy from. We also collect information about how you use our services, such as the types of content you view, review, the frequency and duration of your activities.

Your shopping and watch list

We collect information about the listings your order and the ones in your watch list. We also collect the shipping address that you provide when you order a listing.

Device information

We collect information from or about the computers, phones or other devices where you access our services, depending on the permissions you’ve granted.

Usage

We aim to create customized experiences for our customers. For this, we use all of the information we have to help us recommend listings to our customers in the best way possible.

To Provide, improve and develop services

We are able to deliver our services, personalize listings and make suggestions for you by using this information to understand how you use and interact with our services and the listings or things you’re interested in on our services.

We also use information we have to provide suggestions to you. For example, we are able to suggest listings by comparing with your views, shopping and watch lists and orders. When we have your location information, we use it to tailor our services for you and others, such as helping you find listings that people order locally or offers in your area.

To communicate with you

We use your information to send you marketing communications. Communicate with you our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

To promote safety and security

We use the information we have to help verify accounts and activity, and to promote safety and security on and off our services. We use the information to help you recover your account in case you’ve forgotten your password.

Legal

We may access, preserve and share your information in response to a legal request if we have good faith belief that the law requires us to do so. This may include responding to legal requests to detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm.

New owner

If the ownership or control if all or part of our services or their assets changes we may transfer your information to the new owner.

Notification of changes to this policy

We’ll notify you before we make changes to this policy and give you the opportunity to review and comment on the revised policy before continuing to use our services.

Last revised: 10 June 2022

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  • +254704635761
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